Frequently Asked Questions
What is considered an Emergency Maintenance Issue?
An Emergency Maintenance Issue is characterized by an immediate safety or health concern.
Examples of Emergency Maintenance Issues include:
- Fire (Tenants should call 911 first)
- Major Water Leaks or Major Flooding
- Gas Leaks (Tenants should also contact DTE at 800-947-5000)
- Sewage Back-Ups
- Security of Home (broken exterior lock, door, or window; break-ins)
- Loss of Heat (during winter)
Items NOT considered Emergency Maintenance Issues:
- Minor water leaks
- Broken appliances
- Pest control
- Leaky faucet
- Clogged drain or toilet
When is rent due?
Rent is due by midnight on the 1st of each month. If the 1st falls on a weekend or federal holiday, it is due by midnight on the next business day if you pay in-person. Rent can be paid in-person at our office or mailed to our office. If you drop off a payment outside of business hours, please label the payment with your name, address, and what you are specifically paying for, and drop it in our mail slot.
Something needs to be fixed. What do I do?
If you have a routine maintenance request, it must be submitted online using the button above. If you have a maintenance emergency, which is something affecting health or safety, please call our Emergency Maintenance Line: 616-430-8218.
Where is my water bill?
If you are renting a single-family home from The Fulton Group, you are responsible for your water bill. If you are unsure if you are responsible for your water bill, refer to your lease agreement. The Fulton Group keeps the water bills in our name to avoid confusion with the City. The City of Grand Rapids bills water bills quarterly. When we receive the bill, we scan and email it to all tenants at the property. Tenants then pay the City directly. If you think you should have received a water bill and haven't, check with The Fulton Group staff.