Frequently Asked Questions
The Fulton Group allows a cat or dog in most of our single-family homes and a select amount of our duplexes. We do not allow pets in our multi-unit properties. Please contact Olivia at [email protected] to go over pet fees, pet limits, or any other questions.
Olivia explains our protocol for maintenance requests. All maintenance requests may be submitted through your tenant portal (AppFolio). All requests are handled in the order in which they are received. Requests that pose a health and safety status are priority, and everything else is handled as they are entered in the queue. Our Maintenance Manager, Justin, will reach out to you directly for scheduling. If you do have a maintenance emergency, please call the emergency maintenance number listed on our website, www.fulton-group.com. There is no charge for calling the emergency maintenance number outside of business hours. Please feel free to reach out to Olivia at [email protected] with any questions!
Some of our properties have central air, and some don't. If your property doesn't have central air, feel free to get window air conditioning units. These are relatively inexpensive and easy to install. If you have any questions or concerns, please reach out to Olivia at [email protected]
Our Accounting Manager, Monika, explains our policy and process for security deposit refunds.
Your refund will be processed within 30 days of your official move-out date (which can be found in your lease), and will be mailed to the forwarding address you provided. The Forwarding Address Form can be found on our website at https://www.fulton-group.com/forwarding-address/. Olivia will also send you an official move-out email prior to move-out with all of the information you need, including links to any forms. If we don't have your forwarding address, we can't send your check!
The amount of the refund depends on the condition of your property. If there are any damages, outstanding balances on your account, or unpaid utilities, this will all affect the amount of your refund. Regarding damages, we review photos from before you moved in and after you moved out, as well as reviewing the Inventory Checklist you provided. We want to make sure that you are not charged for any damages that aren't yours.
If you have any questions, please reach out to Monika at [email protected]
You will receive a move-in notification email two weeks prior to your move-in date. Before you move in, you will need to submit a utility change check list and schedule your rent to be paid on the first of each month through your tenant portal. We will provide a link to your inventory checklist as well as any other pertinent information regarding your move-in. If you have any questions, please email Olivia at [email protected]
Our Leasing Advisor, Brett, explains our Leasing Season. On October 1st, we ask our current tenants if they would like to renew and provide 30 days. On November 1st, property tours begin! If you would like to confirm a property after a tour, we have both in-person and virtual signings available with Olivia, our Tenant Coordinator. If you have questions regarding our Leasing Season, please reach out to Olivia at [email protected]
Our amazing sales team talks about our Leasing Process! Our Leasing Process begins October 1st: We ask our current tenants if they want to renew, and provide 30 days. Starting November 1st, we start showing properties. After a tour with Brett, you are able to confirm a property and sign a lease. That's where Olivia comes in! We provide in-person lease signing appointments, as well as electronic/virtual signings. If you have any questions regarding our Leasing Process, please reach out to Olivia at [email protected]
Olivia answers all of your questions regarding getting locked out. If you get locked out of your property during business hours, please call the emergency maintenance line listed on our website at fulton-group.com. There is a fee for having our Maintenance Manager unlock your unit, which will be directly applied to your tenant portal. If you get locked out of your property outside of business hours, you will need to call a locksmith at your own expense. If you have any questions, please feel free to reach out to Olivia at [email protected]
When is rent due?
Rent is due by midnight on the 1st of each month. If the 1st falls on a weekend or federal holiday, it is due by midnight on the next business day if you pay in-person. Rent can be paid in-person at our office or mailed to our office. If you drop off a payment outside of business hours, please label the payment with your name, address, and what you are specifically paying for, and drop it in our mail slot.
Something needs to be fixed. What do I do?
If you have a routine maintenance request, it must be submitted online using the button above. If you have a maintenance emergency, which is something affecting health or safety, please call our Emergency Maintenance Line: 616-430-8218.
Where is my water bill?
If you are renting a single-family home from The Fulton Group, you are responsible for your water bill. If you are unsure if you are responsible for your water bill, refer to your lease agreement. The Fulton Group keeps the water bills in our name to avoid confusion with the City. The City of Grand Rapids bills water bills quarterly. When we receive the bill, we scan and email it to all tenants at the property. Tenants then pay the City directly. If you think you should have received a water bill and haven't, check with The Fulton Group staff.